posted
Feb 18, 2010 by News Gatherer
Unfortunately, it happened to passengers who use and Chasing Amy director Kevin Smith, who has more than 1.5 million followers on Twitter and was willing to make the whole world has heard it all. Last Saturday, the crew of a Southwest Airlines flight between the cities of Burbank and Oakland in California has asked passengers to leave the plane before takeoff because they were too heavy to fly.
Southwest, which has also more than a million faithful and use the Twitter service to customer relations, posted a blog entry for Smith to apologize and admit that the situation has been mishandled, that Smith – Who said it was seated with seat belts fastened, and down both arms – wrote a rebuttal in his blog about it. Powerhouse Gossip TMZ picked up the story.
Smith, on a later flight, and issued him a bonus of $ 100 South-West trip to their disease, "Smith .. we had only one seat available for him to occupy. Smith originally bought two tickets on Southwest flight from Oakland to Burbank – as has been known to do when traveling on Southwest, "Blog of the airline. Smith needs more than a place to complete your flight. Our staff has explained why the decision was made, Mr. located Our drivers are responsible for safety and comfort of guests on a plane and then made the decision that the Lord "has decided to change their plans and on board a flight Burbank before, which means technically standby.When was time to board flight "MM
The question of the passengers who are overweight is also particularly vulnerable, with consumers often divided into two to see if it's offensive practice for an airline to charge more or compelling them to buy two seats. So no, Smith looks like a celebrity whining.
An airline has been poorly implemented a policy issue into a passenger and passengers would be one of the most popular Twitter users and dogmatic. Thus, while this is a cautionary tale that deserves to go to many "no screw conference" for professionals who regularly venture into customer service – Southwest has not handled this sensitive situation, Smith's argument would be much less favorable – the stage is unlikely to respond quickly. What all was almost the worst.
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